Heres the key to navigate the phone prompts with minimal stress.
This is advice we often give regardless of the airline or hotel, though its a point thats worth reiterating given the particular situation.
In the USA Canada: Marriott:, starwood:, the Marriott Internet Customer Care team is available to assist you 24 hours a day, 7 days a week.
I have been on hold with general customer service number for 19 minutes so far - ugh!I find it ridiculous that Marriott is taking so long to deposit points back, and hasnt provided a timeline for when this will be fixed.The way to quickly get through to Marriott customer service.Beginners Guide, points for Peace, shop, tools.The agent informed me that unfortunately that isnt even possible.See also: And more info about the Marriott SPG Merger: Greg is the owner, founder, and primary author of the Frequent Miler.I figured an agent would be able to manually do that, since the points arent going back automatically.Call Marriott at (or any other Marriott phone number you have).The TPG Newsletter, bmarter st agatha gifts traveler : Get points strategies, customized alerts more.I felt so dumb for wasting 30 minutes on hold.Update : Also see this post for details about foreign call wordpress com coupon code domain centers that may answer much more quickly.Non-US numbers almost always have shorter hold times than US numbers, and typically there are also English speaking agents at those call centers.I called the Platinum line today and waited for 30 minutes before hanging.I hung up because I realized that I was stupid for even waiting on hold, when theres a much better method to get through to a call center agent.Bottom line, in general its always a good idea to call a foreign call center to minimize hold times, and this is especially useful with Marriott Rewards and Starwood Preferred Guest right now.Email us, loyalty Program Members.Editorial Note: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.And most Marriott phone agents dont know how to book them.
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Marriott and Starwoods loyalty programs were combined nearly two weeks ago, and there are still lots of problems.